Welcome to www.clusterscoffee.com (the 'Site'). Please review the following basic terms that govern your use of and purchase of products from our Site. Please be aware that your use of our Site constitutes your agreement to follow and be bound by the following terms.

1. Transaction Currency and Pricing

All prices quoted are in US Dollars (USD). You can adjust the currency to reflect the prices in Hong Kong Dollars (HKD), Australian Dollars (AUD), Canadian Dollars (CAD), Chinese Yuan (RMB), Euro (EUR), British Pounds (GBP), Vietnamese Dong (VND) but each transaction will be charged in US Dollars (USD) in your selected payment method

2. Shipping and Delivery

World-wide delivery is available to countries stated in our Site via our courier partners. Your order will be shipped when it is ready and delivery will arrive based on the service provided by our courier partners.

Please email us at contactus@clusterscoffee.com for details of any delivery upon order confirmation is received.

3. Customer Service

Clusters Coffee Limited is always committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed in our website are currently in stock and that the pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

4. Returns and Refund Policy

Please refer to our Returns and Refund Policy for details.

Please note:
  • Merchandise items must be returned in original new condition including all original packaging.
  • Original shipping charges are non-refundable.
  • All return shipping charges must be prepaid.

If the goods are faulty, have been wrongly described, are different to the product purchased on the website, you can request a refund.

5. Errors

Whilst Clusters Coffee Limited takes all reasonable care to ensure the accuracy of information on our website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Clusters Coffee Limtied that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.

Clusters Coffee Limited reserves the right to correct any errors or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Clusters Coffee Limited. Clusters Coffee Limited will not be bound by incorrect information which appears on our site, in any other document or information issued by Clusters Coffee Limited.

6. Warranties

Clusters Coffee Limited products may be returned or exchanged in accordance with the policies above. Clusters Coffee Limited website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You acknowledge, by your use of the Site, that your use of Clusters Coffee Limited website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Clusters Coffee Limited website, and that Clusters Coffee Limited shall not be liable for damages of any kind related to your use of this site.

7. Copyright

Clusters Coffee Limited website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, non-commercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents or the site.

8. Security

When purchasing from Clusters Coffee Limited your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

If you have any questions regarding our Terms and Conditions, please contact us via email at contactus@clusterscoffee.com

9. Disclaimer

The content in this website is complete to the best of our knowledge and only for reference purposes.

On the part of the author, all information and recommendations are provided without guarantee as to the reliability and accuracy.

The author and site owner disclaim any liability in connection with the use of our information.